I’m jumping in here because I’ve been seeing the same trunk button failures on my new 2025 Charger Daytona R/T (manual liftgate), and what I’m experiencing doesn’t line up with what I could find as having been previously reported via STAR case S2523000037 (
https://static.oemdtc.com/NHTSA-PDFs/MC-11017404-0001.pdf ).
That case says the BCM limits you to 3–5 hatch releases per ignition cycle, and that things should reset once you cycle the ignition or the car goes to sleep. In my car, though, the button often fails on the very first attempt after parking, with no prior opens that drive, and simply turning the ignition off and back on doesn’t consistently fix it.
I’ve already been back to my dealer (Bud Clary CJDR in Kent, WA), and so far, their approach has been to "educate me" rather than treat it as something that needs real diagnosis. That hasn’t been a productive path. I’d really like to get a Customer Care case open that’s tied to my VIN so there’s a record and escalation path and potential to remedy.
Here are a few examples from the past week that show the mismatch with the official explanation:
- 9/19: Opened the trunk once earlier in the day, drove home, parked. The button would not open the trunk even though it had only been used once that cycle. Cycling the ignition didn’t help; after eventually going into Drive and back to Park and shutting down again, the button started working.
- 9/20 (video recorded): Parked, shut down, button failed immediately. Several OFF→ON cycles didn’t work. After two more full cycles, the button finally worked again.
- 9/22: Twice in one day for the wife. Once it failed immediately after parking, and later it wouldn’t open after a 30-minute store visit. She had to load groceries through the back seat. It did work again once she got home.
To me, this looks less like a simple “too many opens” counter and more like inconsistent BCM state. It's disheartening that are references to this going back to
pre-launch. Sleep and ignition cycles don’t reset it reliably. I’ve started a log with timestamps and videos, and I’m also testing different scenarios that have been mentioned here: disabling passive entry, turning off Android Auto, checking 12-volt battery levels (after I get a battery monitor installed, thanks for the videos), comparing ACC versus READY shutdown. Since it's the manual gate I don't have the option of trying the fob..
For
@DodgeCares - what’s the best way to make sure a Customer Care case is opened, tied to my VIN, and escalated back to my dealer if needed? And are there any software updates in the works for the BCM or related modules that could address this?
For other owners — have any of you already opened a case, and if so, what was the outcome? Did it help your dealer engage or lead to a software update? If you’re seeing the same, it would also help to know your build date, whether you have the manual or power hatch, and if you’ve found a reliable reset sequence.
I’ll keep logging and will post updates as I try more combinations, so we can compare notes.