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Trunk gets stuck

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4.4K views 93 replies 29 participants last post by  DodgeCares  
#1 ·
I got my 2025 Charger Daytona a couple of weeks ago and I’m loving it so far. Only issue that I’ve had so far is that the trunk will randomly get stuck and will not open. Does anyone else have the same issue? If so, does anyone have a trick to get it to work properly?
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#5 ·
We're sorry to hear of this. Our team has reached out to you directly for support related to this. Your follow-up will be greatly appreciated whenever you get the chance.

Chris,
Dodge Cares
 
#9 ·
I also have this problem, it will work fine for a week or two, then randomly stop working. I was shown a document from the dealership, that this is a security item, that the trunk will only open three to five times per key off/on cycle. However, this is not true, If I drive to work, try to open the trunk, nothing.
 
#11 ·
I have the same issue. I noticed it when test driving the car. The dealer first told me they would replace the latch, but then called me back saying it was an issue with the battery powering the latch and the only solution was restarting the vehicle to restore power to the latch.
 
#12 ·
Hi everyone, just wanted to pop in and let you know that we are aware of this issue and are currently working on an update to address it. In the meantime, if there is anything we can help with, please feel free to send us a message.

Dodge Cares
 
#14 ·
Same issue. Super easy to recreate. The dealer couldn't fix it a couple months ago, but supposedly the current powertrain reflash is supposed to help. (that's what DodgeCares told me on the phone Friday... it's a little annoying that it doesn't seem to jive with their post above this one though!)

If you find yourself really needing to get into the trunk, just cycle the ignition about five times, let the car go to sleep for a couple minutes, do a little rain dance while chanting in tongues, then try again and it'll open 50% of the time.
 
#16 ·
I just picked up my car from the dealer and the tech pretty much echoed everything that you said word for word about the trunk. Looks like Dodge is aware of the issue and some kind of software update in the near future will address. Hopefully, the wait for a fix won’t be too long.
 
#17 ·
I can confirm that the 'powertrain reflash' that came out a few weeks ago does NOT fix the trunk issue, unfortunately. It's actually nice that more people have this problem now (so it can't be ignored). I'm sure a new software update will come along eventually.
 
#19 ·
After suffering this problem for a few months, it has magically gone away. Unfortunately, it has been replaced with the red wrench icon and EV System failure messages every couple drives. Back to the dealer...
 
#24 ·
We would like to see how we can possibly assist while your vehicle is at the dealership. Our team has contacted you directly and we look forward to your follow up.

Chris,
Dodge Cares
 
#34 ·
Congrats on the new Charger Daytona—glad to hear you're enjoying it! As for the trunk issue, you're not alone. A few owners have reported similar problems with the trunk randomly getting stuck. Sometimes it's an issue with the electronic latch or the alignment of the trunk lid. A quick trick that’s worked for some is holding the trunk button on the key fob a bit longer or pressing it twice in quick succession. If that doesn’t help, it might be worth having the dealer check the latch mechanism or reprogram the trunk release. Let us know if you find a fix
 
#35 ·
Neither of those tricks worked for me but I will mention it to the dealer when I take it in. Truthfully, there are so many bugs that I'm trying to wait until I absolutely HAVE to take it, in the hopes that all of the kinks have fixes found so it can all get done at the same time! :ROFLMAO:
 
#38 ·
I’m jumping in here because I’ve been seeing the same trunk button failures on my new 2025 Charger Daytona R/T (manual liftgate), and what I’m experiencing doesn’t line up with what I could find as having been previously reported via STAR case S2523000037 (https://static.oemdtc.com/NHTSA-PDFs/MC-11017404-0001.pdf ).

That case says the BCM limits you to 3–5 hatch releases per ignition cycle, and that things should reset once you cycle the ignition or the car goes to sleep. In my car, though, the button often fails on the very first attempt after parking, with no prior opens that drive, and simply turning the ignition off and back on doesn’t consistently fix it.

I’ve already been back to my dealer (Bud Clary CJDR in Kent, WA), and so far, their approach has been to "educate me" rather than treat it as something that needs real diagnosis. That hasn’t been a productive path. I’d really like to get a Customer Care case open that’s tied to my VIN so there’s a record and escalation path and potential to remedy.

Here are a few examples from the past week that show the mismatch with the official explanation:
  • 9/19: Opened the trunk once earlier in the day, drove home, parked. The button would not open the trunk even though it had only been used once that cycle. Cycling the ignition didn’t help; after eventually going into Drive and back to Park and shutting down again, the button started working.
  • 9/20 (video recorded): Parked, shut down, button failed immediately. Several OFF→ON cycles didn’t work. After two more full cycles, the button finally worked again.
  • 9/22: Twice in one day for the wife. Once it failed immediately after parking, and later it wouldn’t open after a 30-minute store visit. She had to load groceries through the back seat. It did work again once she got home.

To me, this looks less like a simple “too many opens” counter and more like inconsistent BCM state. It's disheartening that are references to this going back to pre-launch. Sleep and ignition cycles don’t reset it reliably. I’ve started a log with timestamps and videos, and I’m also testing different scenarios that have been mentioned here: disabling passive entry, turning off Android Auto, checking 12-volt battery levels (after I get a battery monitor installed, thanks for the videos), comparing ACC versus READY shutdown. Since it's the manual gate I don't have the option of trying the fob..

For @DodgeCares - what’s the best way to make sure a Customer Care case is opened, tied to my VIN, and escalated back to my dealer if needed? And are there any software updates in the works for the BCM or related modules that could address this?

For other owners — have any of you already opened a case, and if so, what was the outcome? Did it help your dealer engage or lead to a software update? If you’re seeing the same, it would also help to know your build date, whether you have the manual or power hatch, and if you’ve found a reliable reset sequence.

I’ll keep logging and will post updates as I try more combinations, so we can compare notes.
 

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#39 ·
I’m jumping in here because I’ve been seeing the same trunk button failures on my new 2025 Charger Daytona R/T (manual liftgate), and what I’m experiencing doesn’t line up with what I could find as having been previously reported via STAR case S2523000037 (https://static.oemdtc.com/NHTSA-PDFs/MC-11017404-0001.pdf ).

That case says the BCM limits you to 3–5 hatch releases per ignition cycle, and that things should reset once you cycle the ignition or the car goes to sleep. In my car, though, the button often fails on the very first attempt after parking, with no prior opens that drive, and simply turning the ignition off and back on doesn’t consistently fix it.

I’ve already been back to my dealer (Bud Clary CJDR in Kent, WA), and so far, their approach has been to "educate me" rather than treat it as something that needs real diagnosis. That hasn’t been a productive path. I’d really like to get a Customer Care case open that’s tied to my VIN so there’s a record and escalation path and potential to remedy.

Here are a few examples from the past week that show the mismatch with the official explanation:
  • 9/19: Opened the trunk once earlier in the day, drove home, parked. The button would not open the trunk even though it had only been used once that cycle. Cycling the ignition didn’t help; after eventually going into Drive and back to Park and shutting down again, the button started working.
  • 9/20 (video recorded): Parked, shut down, button failed immediately. Several OFF→ON cycles didn’t work. After two more full cycles, the button finally worked again.
  • 9/22: Twice in one day for the wife. Once it failed immediately after parking, and later it wouldn’t open after a 30-minute store visit. She had to load groceries through the back seat. It did work again once she got home.

To me, this looks less like a simple “too many opens” counter and more like inconsistent BCM state. It's disheartening that are references to this going back to pre-launch. Sleep and ignition cycles don’t reset it reliably. I’ve started a log with timestamps and videos, and I’m also testing different scenarios that have been mentioned here: disabling passive entry, turning off Android Auto, checking 12-volt battery levels (after I get a battery monitor installed, thanks for the videos), comparing ACC versus READY shutdown. Since it's the manual gate I don't have the option of trying the fob..

For @DodgeCares - what’s the best way to make sure a Customer Care case is opened, tied to my VIN, and escalated back to my dealer if needed? And are there any software updates in the works for the BCM or related modules that could address this?

For other owners — have any of you already opened a case, and if so, what was the outcome? Did it help your dealer engage or lead to a software update? If you’re seeing the same, it would also help to know your build date, whether you have the manual or power hatch, and if you’ve found a reliable reset sequence.

I’ll keep logging and will post updates as I try more combinations, so we can compare notes.
I would be quite upset if my dealer tried to play it off as 'normal' and that you just don't understand the car. There's a real problem and there is no real fix that sticks. My dealer, at least, was able to see the problem and experience it, but they aren't software engineers and can't fix Stellantis's incompetence. Instead, later unrelated software updates seemed to fix it for awhile.. then it came back later.

In my experience, the car will sit at the dealer for days/hours while they mess with it. They'll file a "STAR" case to get Chrysler involved. More time will pass, then they'll just give up. Then the DodgeCares folks will leave you a voicemail saying if you don't call back within XX days they're going to automatically close out the case. Then the DodgeCares folks told me that if it wasn't fixed, I should complain to the dealer (like it's somehow the dealer's fault that Stellantis software is bugged). I told them it was THEIR job to talk to the dealer and help them fix it, not mine. Round and round we went until I just gave up.

I just toggle the ignition button a dozen times (usually with some degree of anger and hammering it pretty hard, if I'm honest) and it eventually gets the trunk functioning.
 
#44 ·
@EatsShoots - Chris from DodgeCares helped me open up a support case (#94315335) and I am awaiting outreach from a case manager. It will be nice to compile a set of open cases for this issue together for anyone else that has opened cases on trunk issues.

It's good to know that off -> ACC -> off worked for your scenario. I haven't had a chance to repro other button issues yet, but I will be trying this next time I see a case where it won't open even on the first press.
 
#45 ·
I’m just wondering if this is something else. My ‘21 Charger would sometimes not open the trunk, but it was usually after a carwash or a rain, and it got basically water locked in that the seal was too good and it would stick, and have to peel it open.

I’ve had a couple instances where I’ve pushed the button to open the hatch on my ‘24 R/T and it won’t open. So I hit the button again and give it a little assist and all good. Seems that again, at least on mine the seal gets tight.