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Service Electric System - Health Status

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8K views 53 replies 19 participants last post by  Tonyhaq75  
Glad there is a thread on this topic. Although I also saw the "electrical failure" issue on 3/7/25, I had an ACTUAL system failure on 3/26. I had it towed to the dealer where it still sits, waiting for repair.

Here is the scenario:
I drove the car normally on 3/25, and charged it overnight in my garage with the charger provided with car (level 2). On the morning of 3/26, I disconnected the charger and turned on the car, only to be hit with a series of warnings that would cycle through and repeat:
1. stop safely vehicle will shut off soon
2. auto emergency braking (AEB) limited functionality service required
3. Blind spot alert unavailable service required
4. service airbag system
5. service electronic stability control
6. traffic sign assist unavailable service required
7. service electric vehicle system

I turned off the car and turned it back on and got the same litany of errors.
I had no choice but to take another car to work, and I called the dealer. The dealer sent a tow truck to my house to retrieve the car later that afternoon, when my wife got home. She tried turning it on before the driver arrived and found it TOTALLY DEAD. Black screens, no response.
The driver arrived and decided to try jumping the car.
The hood would not release, so he had to pull the little strap that hangs down under the dash to manually release.
Hood opened, he jumped it. Was able to turn it on to release parking brake & roll down window. It would not drive.
He disconnected jump box and tried to close the hood. It would not latch. Slammed it a few times, and then pulled the car out. Towed it to the dealer, where I think he jumped it again to roll up the window and lock it.
Later, the Dealer said that their valet brought it into the service area, no problem. Started and drove. Tech looked at it and diagnosed a bad hood latch, backordered for 1 WEEK (at least). I can't believe that the hood latch went bad after 1 month!? I suspect the manual release that the tow driver did stuck something, but now the car sits for a week waiting on this part.
I asked the dealer to look into the error codes in the meantime, since there were so many and basically everything had stopped working.
Tech reports that the codes are "stored". Everything is working normally now, so they would have to recreate the problem in order to diagnose. (REALLY?)
Unfortunately, they can't drive it over 15 MPH because the hood won't shut.
I explained that I was not actually driving it when the problem happened. But I keep hearing that the car turns on normally now, so not much they can do.
Not sure why I saw the "electrical failure" on 3/7, but no report of any problems on the app after the ACTUAL failure.
I really love the car, but I'm very disappointed that it crapped out and that nothing cause can be found. Feels like a matter of time before I'm sitting on the side of the road with the same problem.
Can anyone spare a hood latch so I can get my car back??
 
Sorry to hear about this. Funny you mentioned the hood latch. When I first went to test drive mine, I wanted to open the hood to check things out. They said the hood would not open, they were waiting for a part. I didn't think too much of this at the time. Went back the next day for a second test drive and was told the same thing. Then, when I took delivery of the car, less than 24 hours later I saw the warning for the electricl failure. Hopefully you won't have to wait too long to get your car back - today is day 32 for me. Car is still at the dealer service department and I am told a part should be here this Friday 4/4 ...? We shall see.
I was really hoping that I would not fall into the same boat as you, but now the dealer is telling me that the hood latch target date is 4/14. If it actually comes in, that's a 3 WEEK WAIT for the part! And even if they change the part, it's not clear that it will solve the current "red turtle" problem, or the full electrical shutdown that I had.